Advantech AIMB-582 User Manual download pdf (Page 6)

AIMB-582 User Manual vi

Product Warranty (2 years)

Advantech warrants to you, the original purchaser, that each of its products will be

free from defects in materials and workmanship for two years from the date of pur-

chase.

This warranty does not apply to any products which have been repaired or altered by

persons other than repair personnel authorized by Advantech, or which have been

subject to misuse, abuse, accident or improper installation. Advantech assumes no

liability under the terms of this warranty as a consequence of such events.

Because of Advantech’s high quality-control standards and rigorous testing, most of

our customers never need to use our repair service. If an Advantech product is defec-

tive, it will be repaired or replaced at no charge during the warranty period. For out-

of-warranty repairs, you will be billed according to the cost of replacement materials,

service time and freight. Please consult your dealer for more details.

If you think you have a defective product, follow these steps:

1. Collect all the information about the problem encountered. (For example, CPU

speed, Advantech products used, other hardware and software used, etc.) Note

anything abnormal and list any onscreen messages you get when the problem

occurs.

2. Call your dealer and describe the problem. Please have your manual, product,

and any helpful information readily available.

3. If your product is diagnosed as defective, obtain an RMA (return merchandise

authorization) number from your dealer. This allows us to process your return

more quickly.

4. Carefully pack the defective product, a fully-completed Repair and Replacement

Order Card and a photocopy proof of purchase date (such as your sales receipt)

in a shippable container. A product returned without proof of the purchase date

is not eligible for warranty service.

5. Write the RMA number visibly on the outside of the package and ship it prepaid

to your dealer.

Initial Inspection

Before you begin installing your motherboard, please make sure that the following

materials have been shipped:

 1 x AIMB-582 Intel LGA 1155 Xeon E3 & Core i7/i5/i3 Micro ATX Motherboard

 2 x SATA HDD cable

 2 x SATA Power cable

 1 x I/O port bracket

 1 x Startup manual

 1 x Driver CD

 1 x Warranty card

If any of these items are missing or damaged, contact your distributor or sales repre-

sentative immediately. We have carefully inspected the AIMB-582 mechanically and

electrically before shipment. It should be free of marks and scratches and in perfect

working order upon receipt. As you unpack the AIMB-582, check it for signs of ship-

ping damage. (For example, damaged box, scratches, dents, etc.) If it is damaged or

it fails to meet the specifications, notify our service department or your local sales

representative immediately. Also notify the carrier. Retain the shipping carton and

packing material for inspection by the carrier. After inspection, we will make arrange-

ments to repair or replace the unit.

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